Jetblue's incident was an unfortunate lesson that had to be learned the hard way. Lacking the information systems really was the culprit. Had there been an it system in place that integrated all aspects of the airline's needs, the expensive lesson could have perhaps been eliminated or at least been less expensive and less chaotic. I think that disgruntled customers sitting on the plane for up to eleven hours is completely customers should never have been put on the planes to begin the example of other airlines would have been a smarter calling in more customer service repswould havehelped toeliminatesome of the tension and chaos. Giving full refundsand vouchers for future tickets could havehelpedcalm the customers down and...