Research Paper Week 6 Tatyana Cruz BUS 642: Business Research Methods and Tools Dr. Jonathan Green January 9, 2017 Background Information The topic I have decided to perform research on is patient satisfaction. The reason I chose this topic is due to the familiarity of the topic as well as the interest in seeing if patient satisfaction has changed the way hospitals function. Due to the rise in insurance companies not reimbursing hospital and healthcare facilities when patient satisfaction scores are low, there has been a change in importance of making the patient better verses making the patient happy. Research question Has the increase in weight of patient satisfaction and reimbursement caused a rise in making the patient happy verses making the...