General Hospital has an administrative committee known as the Employee Retention Committee. This group's role is to address issues having a bearing on turnover, with a stated goal of reducing undesirable turnover and thus enhancing retention. The committee consists of the following personnel:

Dave Andrews, an administrative assistant who inherited chairmanship of this committee upon entering his position with the hospital. He called the present meeting about 10 days earlier, having notified two of the others by telephone and two in person.

Harriet Roberts, the hospital's employment manager.

John Dawson, a staff nurse in the intensive care unit.

Alice Morey, director of food service.

Arthur Wilson, staff physical therapist.

The meeting was scheduled for 1:00 p.m. in Andrews' office....