Organizational Systems & Quality Leadership C489 Task 1 Western Governors University . UNDERSTANDING OF NURSING QUALITY INDICATORS Nursing-sensitive indicators identify structures of care and care processes, both of which in turn influence care outcomes. Montalvo, I., (September 30, 2007).Patient satisfaction is a very important indicator of quality of care. Nurses are responsible for being the eyes, ears and voices of patient when they often cannot speak or advocate for themselves. Nurses have a duty to ensure that patient care is provided to its optimal capacity. In the scenario of 72 year old mildly demented patient Mr. J, his care could have been handle in a much more productive way. For starters, the patient was constrained to a bed when there could have been...