Service Failure Describe leadership and management practices that can enhance an employees service when the employee is fixing a service failure. Provide an example with your answer. Most service failures can be fixed. Identify a service failure in any type of hospitality organization that may not be able to be fixed. Determine what the organization would do in this situation.

Describe leadership and management practices that can enhance an employees service when the employee is fixing a service failure. Provide an example with your answer.

Management should spend quality time training their employees how to properly deal with service failures if they were to occur. If employees dont know what to do or hand an issue, the customer can get even madder. For example: If a...