Response to Critical Incident

Background Context

I work as a Senior Research Associate, based in Glasgow, for an organisation that provides information, marketing and analytical services to the commercial property industry. Our company has three main strands - research, sales and editorial. Each area is critical to the productivity of the business and although they are essentially independent of each other, it is imperative that they communicate with each other effectively as each service benefits from the success of the other.

The editorial department, based in London, was established in recent years in order to better promote the successful business practices of our company and our clients by means of a news and blog service on our website. Three journalists were employed to run the...