Analyzing and Interpreting Data

Jennifer Napier, Scott Counihan, Jean Gilmore and Stephanie Allison

QNT/351

February 9, 2015

Daniel Puente

Analyzing and Interpreting Data

Ballard Integrated Managed Services, Inc. (BIMS) has gone through several highs and lows during the past few months. These changes have shaken the daily operations and morale of the BIMS employees. The company has three divisions, Food Service, Hospitality, and the Physical Plant Maintenance Division. Management determined surveying the employees allowed them to delve into the cause of these adverse changes within the company.

Barbara Tucker, the general manager of BIMS operations of the Douglas Medical Center, has noted the turnover rate has grown from its yearly average of approximately 60% to 64%. There...