Jones and Shephard Accountants (Chapter 3, pp 138 - 140)

1. Provide a synopsis of the Jones and Shephard case.

Answer - Jones and Shephard (J&S) is an accounting firm in the US, and it had created an internal IT organization called Information Services Division (ISD) to take care of its internal IT needs and help support business growth. Over a period of time, ISD grew to be more than fifty people, and was supporting multiple internal projects and also some external projects based on its capabilities and extra capacity. However there are multiple problems in the way the ISD was organized and operated that was leading to ineffectiveness, inefficiency, organizational conflicts and leading to not attainment of business goals and strategy. Some of the issues included not having a proper...