Organizational Benefits (4 Pages 1922 Words)

1. What are the primaryorganizational benefitsthat can be gained through a successful knowledge management program? The impact of a successful knowledge management program can be seen in terms of new and better product developments, higher customer satisfaction, reduce in input cost, higher productivity etc. There are many organizations who achieve all these without having a formal knowledge management program. How might you attempt to justify investment in a knowledge management project? Planning the project based on using a system analysis approach will facilitate having a good base to the firms knowledge project. The reason for this is that the users who will use the system are involved in the planning process and it...