Chapter 11 - Organizational Behavior

Week 1

Chapter Learning Objectives

1. Identify the main functions of communication.

2. Describe the communication process and distinguish between formal and informal communication.

3. Contrast downward, upward, and lateral communication with examples.

4. Contrast oral, written, and nonverbal communication.

5. Compare and contrast formal communication networks and the grapevine.

6. Analyze the advantages and challenges of electronic communication.

7. Show how channel richness underlies the choice of communication channel.

8. Identify common barriers to effective communication.

9. Show how to overcome the potential problems in cross-cultural communication.

Functions of Communication

Communication

The transference and understanding of meaning...