Organization Behavior Case Study (5 Pages 1818 Words)

Communication is the process of information exchange between two and more than two individuals or organizations (Bowditch and Buono, 1997, cited by Anotony and Macvicar, 2011: 106). In general, communication process could be divided into two forms, verbal and non-verbal (Buchanan and Huczynski, 2010). Verbal communication includes oral and written, non-verbal communication includes body language and eye contact (ibid.). Because of the development of technologies, especially the progress of internet, communication approaches becomes more diverse and effective (Shrivastava, 2012). In organizations, effective communication strategies could improve their both internal and external managing process (ibid). Thus, most...