Q How does a formalized quality program create a competitive advantage for an organization? How would you recommend an organization overcome resistance to change when implementing such a plan?

Ans: A formalized quality program is well-planned, well-defined and well-organized and it has been formed after too much concentration and efforts. Usually it is near to perfect and there is little space for improvement. It provides a competitive edge as it ensures to get the higher quality level than the competitors. It gives the product a strong and unique standing which might be lacking in the competitor's product. A formalized plan is easy to follow so the management can pass it on to the employees but then again the aspect of monitoring cannot be ignored.

Change or alteration is usually...