MGT 449 Week 3 Learning Team Assignment Strategic Quality Management

Learning Team Assignment: Strategic Quality Management and Customer Satisfaction Paper

Write a 1,400- to 2,100-word paper in which you discuss the strategic position, quality management approach, and customer satisfaction measurements within a company. Complete the following:

Choose a company that a team member is familiar with.

Conduct a SWOT analysis for the company.

Discuss the vision and mission statement for this company along with guiding principles that incorporate quality principles.

Discuss the organization's strategic plan and strategic objectives that explains and defines quality as the organizations core principles.

Include, in the strategic objectives, the tools used by the company to measure customer satisfaction. Discuss how these measurements could be used to enhance quality planning.

Format your paper consistent with APA guidelines

Post to the Assignments section on Monday, Day 7 of Week 3 prior to 11:59pm AZ time.