MGT 449 Week 3

Learning Team Assignment: Strategic Quality Management and Customer Satisfaction Paper

Write a 1,400- to 2,100-word paper in which you discuss the strategic position, quality management approach, and customer satisfaction measurements within a company. Complete the following:

Choose a company that a team member is familiar with.

Conduct a SWOT analysis for the company.

Discuss the vision and mission statement for this company along with guiding principles that incorporate quality principles.

Discuss the organization's strategic plan and strategic objectives that explains and defines quality as the organizations core principles.

Include, in the strategic objectives, the tools used by the company to measure customer satisfaction. Discuss how these measurements could be used to enhance quality planning.

Format your paper consistent with APA guidelines

Post to the Assignments section on Monday, Day 7 of Week 3 prior to 11:59pm AZ time.

Discussion Questions

How may ISO 9001 improve quality for the organization and the consumer?

How can just-in-time manufacturing (JIT) be incorporated into your organization? How would JIT manufacturing affect quality in your organization?

What factors contribute to the quality orientation of an organization? How might an organization incorporate quality into its culture? What are the biggest challenges you would face when creating a quality culture in your own organization?

What are two or three quality management tools used in data collection? What types of quality management tools do you utilize to make personal or business decisions? How do you use these tools in the decision-making process?