MGT 449 Week 2 DQs

In general, which components of a strategic plan relate to quality? How does an organizations strategic plan incorporate its process improvement plan, which may include reducing waste or increasing efficiency? Provide an example of an organization you are familiar with to illustrate this relationship.

What is a SWOT analysis? Consider an organization you are familiar with or an organization you select through research. How would a SWOT analysis be incorporated into the quality process during the planning phase?

As part of the continuous improvement process, what are some reasons a company would want to develop a strategic alliance with its supplier?

What is the definition of a customer? What are some examples of internal and external customers? Is the measurement of customer satisfaction different for internal customers than for external customers?