MGT 449 Week 2

Individual Assignment: Effects of Quality Management on Domestic and Global Competition Paper

Write a 1,000 to 1,250-word paper in which you compare and contrast quality management at two organizations in the same industry.

One organization must compete in the domestic market and one in the global market,

Consider researching the airline industry, the auto industry, the electronics industry, or the pharmaceutical industry.

Complete the following in your paper:

Describe or diagram a process or procedure that is similar between the organizations. Explain the process or procedure in detail from beginning to end.

Explain why the process or procedure produces a competitive product or service in the domestic and global markets.

Explain how quality management affects the position of the companies in the domestic and global market.

Include a minimum of two resources in addition to your text, Quality Management for Organizational Excellence. These additional references must be from the UOP Library.

Format your paper consistent with APA guidelines.

Team Assignment Submit list of three references you will use for next weeks Team Assignment (Strategic Quality Management and Customer Satisfaction Paper). References should be your text, one from the UOP Library, and one from an outside source. Please use APA format for the references. Post to the Assignments Link on Day 7 Week 2.

Discussion Questions

In general, which components of a strategic plan relate to quality? How does an organizations strategic plan incorporate its process improvement plan, which may include reducing waste or increasing efficiency? Provide an example of an organization you are familiar with to illustrate this relationship.

What is a SWOT analysis? Consider an organization you are familiar with or an organization you select through research. How would a SWOT analysis be incorporated into the quality process during the planning phase?

As part of the continuous improvement process, what are some reasons a company would want to develop a strategic alliance with its supplier?

What is the definition of a customer? What are some examples of internal and external customers? Is the measurement of customer satisfaction different for internal customers than for external customers?