MGT 449 Complete Course

Week 1

Individual Assignment: Total Quality Pioneers Paper

Resource: Quality Management for Organizational Excellence

Write a 750- to 1000-word paper about one of the total quality pioneers mentioned in Ch. 1 of your textbook. Address the following in the paper:

Define quality and its elements.

Describe how the quality pioneers use of the total quality elements made the pioneer successful.

Explain why the elements of quality are useful in todays environment.

What do you foresee about the future of quality?

Include at least one additional online resource or article from the University Library to support your paper. (You should use your class text and you must include one additional reference from the UOP Library.)

Format your paper consistent with APA guidelines.

Discussion Questions

What is poor quality? What are some effects of poor quality? How do the effects of poor quality affect an organization?

What would the world be like without quality? What would be the impact on domestic and global markets?

Which factors of globalization are affecting quality?

How might globalization affect your product or service and organization as it tries to achieve quality?

Week 2

Individual Assignment: Effects of Quality Management on Domestic and Global Competition Paper

Write a 1,000 to 1,250-word paper in which you compare and contrast quality management at two organizations in the same industry.

One organization must compete in the domestic market and one in the global market,

Consider researching the airline industry, the auto industry, the electronics industry, or the pharmaceutical industry.

Complete the following in your paper:

Describe or diagram a process or procedure that is similar between the organizations. Explain the process or procedure in detail from beginning to end.

Explain why the process or procedure produces a competitive product or service in the domestic and global markets.

Explain how quality management affects the position of the companies in the domestic and global market.

Include a minimum of two resources in addition to your text, Quality Management for Organizational Excellence. These additional references must be from the UOP Library.

Format your paper consistent with APA guidelines.

Team Assignment Submit list of three references you will use for next weeks Team Assignment (Strategic Quality Management and Customer Satisfaction Paper). References should be your text, one from the UOP Library, and one from an outside source. Please use APA format for the references. Post to the Assignments Link on Day 7 Week 2.

Discussion Questions

In general, which components of a strategic plan relate to quality? How does an organizations strategic plan incorporate its process improvement plan, which may include reducing waste or increasing efficiency? Provide an example of an organization you are familiar with to illustrate this relationship.

What is a SWOT analysis? Consider an organization you are familiar with or an organization you select through research. How would a SWOT analysis be incorporated into the quality process during the planning phase?

As part of the continuous improvement process, what are some reasons a company would want to develop a strategic alliance with its supplier?

What is the definition of a customer? What are some examples of internal and external customers? Is the measurement of customer satisfaction different for internal customers than for external customers?

Week 3

Learning Team Assignment: Strategic Quality Management and Customer Satisfaction Paper

Write a 1,400- to 2,100-word paper in which you discuss the strategic position, quality management approach, and customer satisfaction measurements within a company. Complete the following:

Choose a company that a team member is familiar with.

Conduct a SWOT analysis for the company.

Discuss the vision and mission statement for this company along with guiding principles that incorporate quality principles.

Discuss the organization's strategic plan and strategic objectives that explains and defines quality as the organizations core principles.

Include, in the strategic objectives, the tools used by the company to measure customer satisfaction. Discuss how these measurements could be used to enhance quality planning.

Format your paper consistent with APA guidelines

Post to the Assignments section on Monday, Day 7 of Week 3 prior to 11:59pm AZ time.

Discussion Questions

How may ISO 9001 improve quality for the organization and the consumer?

How can just-in-time manufacturing (JIT) be incorporated into your organization? How would JIT manufacturing affect quality in your organization?

What factors contribute to the quality orientation of an organization? How might an organization incorporate quality into its culture? What are the biggest challenges you would face when creating a quality culture in your own organization?

What are two or three quality management tools used in data collection? What types of quality management tools do you utilize to make personal or business decisions? How do you use these tools in the decision-making process?

Week 4

Individual Assignment: Quality Textiles International Scenario

Resource: University of Phoenix Material: Quality Textiles International

Review the University of Phoenix Material: Quality Textiles International document, located on your student website.

Obtain the mean and standard deviation of the provided data in Excel

Create a histogram for data frequencies using the Microsoft Excel program. The bin range can be left blank.

NOTE: You may need to download the add-in program Analysis ToolPak in Microsoft Excel. This add-in is required for generating the histogram data. Information on adding and using the Analysis ToolPak can be found using the Help feature in Microsoft Excel.

Use the histogram to determine how many points are out of control according to the upper control limit and lower control limit.

Write a 500 word paper explaining the use of the histogram and the upper and lower control limits in relation to this scenario.

Format your paper consistent with APA guidelines.

Team Assignment Submit list of three references you will use for next weeks Team Assignment (Proposal of a quality improvement system to the management team of Hartman Industries, LLC). Please use APA format for the references.

Discussion Questions

What is a process? Identify some processes in your organization and briefly map the terms, process inputs, outputs, and goals. How does process improvement affect a firm's strategic plan?

Define process analysis. What steps would you take to analyze a process? What are the best methods to evaluate and improve a given process?

How might your organization use data to reduce variation in a process? What do you think the results would yield? Provide an example of a time your organization, or an organization with which you are familiar, gathered specific data and applied quality management tools to analyze and make recommendations about quality.

When recommending a quality improvement strategy, what key elements should be included in a process improvement recommendation presentation? How would you present the recommendations, and what data and tools would you use during the presentation?

Why has your organization analyzed and implemented quality improvement strategies in the past?

Week 5

Learning Team Assignment: Quality Improvement Implementation Paper

Resource: Hartman Industries, LLC web page

Review the Hartman Industries, LLC web page by following the link on your student website. For the purposes of this assignment, assume your team has been selected to draft a proposal with recommendations to improve a process within the companys manufacturing business.

Write a 1,400- to 2,100-word proposal recommending a process improvement to the management team of Hartman Industries, LLC. Work together to complete the following in your proposal:

Identify the Hartman process or procedure for quality improvement.

Detail the steps of the chosen process and discuss how the quality system is applied to it. (As-Is) This can be done in a flow chart or written step by step.

Explain how your recommended quality management system will benefit the process of the organization. (Should-Be)

Define the variation you have identified from as-is to should-be. In other words, what part of the process are you fixing?

Detail the implementation plan for your chosen quality improvement process.

Provide examples of the quality tools you plan to use for identifying and reducing process variability. In other words, how will you measure the process to know that your improvement is working.

Format your paper consistent with APA guidelines.

Weekly Summary - Post to the Main Forum by Day 7 Week 5

Discussion Questions

What are the most important steps an organization must follow to implement a quality program? How does the role of management affect implementation?

How does a formalized quality program create a competitive advantage for an organization? How would you recommend an organization overcome resistance to change when implementing such a plan?

What changes would you make to improve the quality in your department or organization?

What challenges do you foresee in creating and implementing a quality management system in your organization?