MGT 420 Theory Matrix W3

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Description

MGT420 Individual Theory Matrix

Theorist:

Major Concepts

Process of Theory Proposed

Process-Driven Quality Requirements

Customer-Driven Quality Requirements

Company Example That Has Applied This Theory

Deming

Deming taught that by adopting appropriate principles of management, organizations can increase quality and simultaneously reduce costs

14 points for management which represents many of the key principles that provide the basis for quality management in many organizations

Create constancy of purpose toward improvement of product and service, to provide leadership, replace inspection by building quality into the product, to remove quotas

Relies heavily on market research to determine what the customer will define as a quality product or service

Ford Motor Company, Microsoft...

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