1 The interdisciplinary field dedicated to understanding and managing people at work is called: •
Management dynamics •
Management theory •
Organizational dynamics •
Organizational behavior

2 The distinction between flexible and fixed individual differences: •
Is that managers have little or no impact on flexible differences •
Is that managers should hire people based on their attitudes and emotions •
Is that managers have little or no impact on fixed differences •
Has no practical value for managers 3 Regarding using personality testing as part of the hiring process, experts have concluded that: •
The typical personality test is not a valid predictor of job performance •
Only the Big Five should be used as predictors of job performance •
The effects of personality on job performance are so large it cannot be ignored by managers •
There are many valid instruments available to managers to test for personality types 4 In Ajzen’s theory of planned behavior, __ is (are) the key link between . •
Intentions; attidtudes and planned behavior •
Norms; intentions and planned behavior •
Intentions; norms and attitudes •
Attitudes; intentions and planned behavior

5 According to the Ajzen model, the strongest predictor of an employee’s behavior is (are): •
The employee's intentions •
The employee's attitudes •
Social norms •
The employee's values 6 The steps in the process of stereotype formation and maintenance in order are: •
Expectations, categorization, inferences, maintenance. •
Categorization, inferences, expectations, maintenance. •
Inferences, categorization, expectations, maintenance. •
Categorization, expectations, inferences, maintenance. 7 Janelle, one of Abdul’s employees, has performed poorly on many aspects of her job since she was hired four months ago. This is likely to be attributed to: •
External causes •
Fundamental bias •
Internal causes •
Self-serving bias

8 The potential to understand and regulate oneself is known as: •
Naturalist intelligence •
Intrapersonal intelligence •
Kinesthetic intelligence •
Interpersonal intelligence 9 Self-enhancement and self-transcendence are: •
Personal attitudes •
Endpoints of one of the dimensions of values •
Workplace attitudes •
Cognitions 10 Organizations with adhocracy cultures are described as: •
Externally focused and valuing stability and control •
Internally focused and valuing stability and control •
Externally focused and valuing flexibility •
Internally focused and valuing flexibility 11 Which of the following is the least fixed of a person’s individual differences? •
Cognitive abilities •
Attitudes •
Emotions •
Intelligence 12 Camilla, a manager, notes that while Wilhelm’s written reports are very thorough and accurate, his oral presentations are not effective. Camilla is looking at: •
Explicit factors •
Implicit factors

•
Distinctiveness •
Consistency 13 Stimulation is in the ____ part of Schwartz’s model. •
Conservation •
Openness to change •
Self-enhancement •
Self-transcendence 14 The contingency approach suggests that: •
A manager needs to learn a set of hard-and-fast rules. •
There is one best way to manage. •
OB theories apply to all situations. •
The best answer depends on the situation.

15 Research shows that, in general: •
Social capital increases group conflict. •
Social capital decreases work group integration. •
Social capital decreases organizational performance. •
Social capital can improve operations. 16 The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season, just like the regular retail employees do during that season. This is an example of a(n) _____ change. •
Product •
Radically innovative •
Adaptive •
Innovative

17 The extent to which an individual identifies with an organization and commits to its goals is called: •
Organizational satisfaction •
Organizational commitment •
Job involvement •
Perceived organizational support 18 Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college’s football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a: •
Self-serving bias •
Semantic memory •
Negativity bias •
Stereotype 19 The productive potential of an individual’s knowledge, skills, and experiences is known as: •
Soft skills •
Ethical capital •
Human capital •
Social capital 20 Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes: •
High self-direction •
High security •
High influence over others •
High social value

21 When something is ___, it stands out from its context. •
Semantic •
Salient •
A schema •
Stereotypical 22 A person can build his/her social capital by: •
Being trained in new skills •
Shadowing a higher-level manager •
Getting a mentor •
Learning a new language

23 Performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test is likely to be most closely related to: •
Logical-mathematical intelligence •
Interpersonal intelligence •
Intrapersonal intelligence •
Naturalist intelligence

1. Acme Movers is a company that ships goods and cargo to all locations in the United States. The employees understand that the company's primary vision of timeliness, efficiency and low-cost services is important to maintain the competitive edge over other movers in the business. They constantly work to ensure that all deliveries reach their destinations on schedule, and the company, in turn, rewards the employees with performance-based awards and profit sharing. Which function of organizational culture is exemplified here? •
   Facilitating collective commitment •
   Giving members an organizational identity •
   Promoting social system stability •
   Shaping behavior by helping members make sense of their surroundings 25 The process that enables us to interpret and understand our surroundings is called: •
   Stereotyping •
   Perception •
   Selection •
   Suppression

26 Sustainable businesses tend to be run by CEOs who are: •
Intelligent •
Controlling •
Target-driven •
People-centered

27 ___ is associated with success for managers and salespeople. •
Introversion •
Emotional stability •
Agreeableness •
Extraversion

1. Keyshawn is a player on a professional football team. Because of this, his play every week is scrutinized by fans and media, as well as his own coaches. Sometimes, their comments are very negative and even personal. Keyshawn will handle this better if he has a high level of _____ intelligence. •
   Bodily-kinesthetic •
   Intrapersonal •
   Spatial •
   Interpersonal 29 The two dimensions of the competing values framework are: •
   Internal-external and group-individual •
   Internal-external and anticipatory-retrospective •
   Group-individual and stable-flexible •
   Internal-external and stable-flexible 30 Which of the following mechanisms for changing organizational culture addresses all three levels of culture? •
   Deliberate role modeling, training, and coaching •
   Workflow and organizational structure •
   Rites and rituals •
   Organizational goals

Frequently Asked Questions

The interdisciplinary field dedicated to understanding and managing people at work is called:

Organizational Behavior