Ldr 531 Week 4 Addressing Challenges of Groups and Teams Desert Communications Inc

Your Learning Team is the management staff for a

contracted customer-service call center of Desert

Communications Inc., a major wireless telecommunications

organization. Each manager has no more than 10

employees to manage, and he or she oversees the

operational output of his or her team. Each employee

performs a series of functions including providing customer

support, responding to service inquires, and answering

billing questions. Employees are encouraged to offer

additional services to help maximize the profit of Desert

Communications but are not required, per their performance

reviews, to do so.

Because of a change in the communications industry, Desert

Communications' net profit has declined....