It 242 VoIP -How VoIP was beneficial to an organisation

Assignment: VoIP

IT242

Assignment: VoIP

The case study I read to research how VoIP was beneficial to an organization was the one Cisco released that details why they needed one, how it improved operations, and the many advantages that came with the implantation of VoIP. The case study highlights how this was the largest implementation of an IP telephony system in industry history (Cisco, 2002). Cisco, and many other companies, always has looked for ways to reduce costs, increase revenue, and become more efficient, and all three of these criteria were enhanced by the implementation of VoIP as the main telephony system for their organization.

Cisco (2002) goes on to talk about how telecommunications, within the organization and...