1. What are three of the primary obstacles encountered by the management team in adopting and installing a new information technology system? How might these obstacles be overcome?

2. We have seen many changes and innovations in the application of technology to operations management in recent years. Using information from your readings, identify the three most significant advancements in technology. Explain your choice of significant advancements.

3. Financial justification of a new information technology system is difficult at best because many of the advantages are intangible. Routine capital budgeting often overlooks six areas of cost savings or revenue-enhancement factors that are realized with new technology. What are four of these factors? Why are these factors important?

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