WEEK 6 DQS

WK 6 DQ 1 Within this situation it is stated that the workers haven't been as hospitable as you need. Therefore All of the employees. If this sounds like the situation I'd certainly conclude the problem is with training and promoting expectations. Hospitality is exactly what we all have been used in, which must be in the front of everyone's mind. The guest won't return or suggest our hotel when they are not dealt with with respect and courteousness. Perhaps working out supplies are unclear or outdated. I'd review these details with all the staff in addition to setup additional workout sessions. During these periods I'd have role playing exercises, do's and don'ts, tips about dealing with circumstances, as well as answers and questions.

I'd not change these...