HTT 220 Week 7 DQ 2

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  • HTT 220 Week 7 DQ 2
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HTT 220 Week 7 DQ 2

Examples of customer preferences that a casino resort guest might give upon check-in is a request for a late check-out, a double, king, or queen size bed. They can also ask for extra towels, soap, shampoo, handicap room, room close to the elevator, and an adjoining room when traveling with other people. The importance of departments being on the same page when customer satisfaction is the goal needs to purchase software and equipment that is compatible and accessible for all the appropriate departments when retrieving information can be distributed among the different departments by using PMS, POS, and CRS and they must be connected. The information needs to be consolidated or stored and staff have access to the data when and where they need it. The sales and marketing...

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