HR Training Class (5 Pages 1851 Words)

Organizations are continuously seeking to improve quality in which there is more focus on their customer service and relations. In most organizations the customer service skills contribute to the success of the organization. Individuals with good people skills are the foundation to excellent customer service. The skills associated with good customer service are problem solving, team work, leadership selection is not an effective way to improve productivity in situations where only a few applicants compete for a large number of openings, or a business involves only easily learned tasks (Brown, 1996). Employees have many options to improving their performance In the event an organization encounters these situations, selection techniques...