Week 2 Discussion Question 2

You are the office manager for a group of doctors, one of whom charges you with a mission to promote open communication. Describe what type of environmental restructuring you would implement in the office. If you are one of the doctors, what can you do to welcome or promote communication when visiting with your patients? Include examples of nonverbal and verbal encouragement. Read another student's ideas and provide a recommendation that they may have missed.

To promote open communication I would start with wearing my best smile and attitude. I would make patients feel welcome as soon as they walked through the door. I would also make the clinic/office as comfortable as possible and keep cheerful things around such as books, magazines, and a good...