WEEK 6 Discussion 2 "BankUSA" Please respond to the following: From the second case study, determine the challenges faced by the Help Desk at BankUSA and suggest strategies to mitigate them. Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position. Working in a call center, in most cases, can be entirely stressful particularly when the operator is required to keep the calls within a specific timeframe. When clients call for help from the help desk, the time taken can be longer than expected depending on the customers mood and the reason for calling. To mitigate this, making sure that the representatives are knowledgeable and well-trained about the...