WEEK 1 DISCUSSION 1 Customer Service - Zappos"Please respond to the following: From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service. From the websites design and easy usage, the large quantities of items for sale, the excellent customer service the average looking service management correlates into superior customer service skills. The CEO treats his staff with respect and this reflects on the way customer service is given to the customers. Customers enjoy free shipping and free returns from the purchase date year round. Customer service and service management is evaluated daily. CS reps are trained to compare competitors websites...