Forecasting Assignment

Question 1

a) Define a problem statement which reflects the challenge facing Mark as he planned for the opening of the new centre.

   Problem Statement is to forecast the number of calls that the new centralized center
   would receive.

b) Why was Marks initial forecast of call volume so far off? What could have been the reasons for this?

   The initial forecast of call volume is far off because the data for the forecasting
   purpose is chosen only for single centre and as we know that the data for forecasting
   should be large for getting the unbiased forecasting.

c) What could Mark have done differently to improve his initial forecast?

   Mark could be use the demand analysis with the...