Explain how active listening reflects acceptance and significance in the classroom and give a scenario of how healthy resolution can be a part of healthy communication in the classroom.

Reflective listening has its roots the fields of counseling and psychotherapy, particularly in Carl Rogers's "client-centered" therapy.This is not to say that people in organizations should become therapists, but rather that this one therapeutic skill can be very useful in many everyday work situations.

Reflective listening is used in situations where you are trying to help the speaker deal with something. As you will see, it is very similar to what Tannen would called rapport-talk.

There are two major aspects of client-centered listening - the "listener orientation" and the "reflective technique".

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