Question 1

1 out of 1 points

Messages denying credit are different from other types of bad-news messages in that they

Answer

Selected Answer:

are subject to more legal issues.

Correct Answer:

are subject to more legal issues.

Question 2

1 out of 1 points

A mail order supplier has received an order for an item that would be unsuitable for the customer's needs. The supplier should

Answer

Selected Answer:

acknowledge the order, explain why an alternative item would be preferable, and wait for a response.

Correct Answer:

acknowledge the order, explain why an alternative item would be preferable, and wait for a response.

Question 3

1 out of 1 points

If bad news appears in the first sentence of a message, the

Answer

Selected Answer:

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