ENG315 Assignment 2.2 Bad News Message
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Description
BAD NEWS MESSAGE1
Bad News Message
Strayer University
July 25, 2012
Ms. Nina Frye
Purchasing Agent
Drexel Office Supply
725 Hawthorne Ln.
Aston, PA 19014-1269
Dear Ms. Frye:
Thank you for your letter requesting a replacement hard drive on July 8, 2012. Hard Drives R Us values your concerns with your 500GB 7200 RPM 3.0" SATA Hard Drive. Supplying customers with excellent products and service is first priority.
After careful examination, it was discovered that although your hard drive was used under normal circumstances, it stopped working after three years, one year past the warranty date. Hard Drives R Us acknowledges a two-year warrantee on all hard drives when used normally. Page 7 of your owner's manual states "Hard Drives R Us...
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