WEEK 11 DISCUSSION 2 "The Value Chain Concept" Please respond to the following: Describe a customer experience you have personally encountered where the goods or service or both were unsatisfactory (such as defective products, mistakes, poor service, and so on). Suggest ways for the organization to improve its goods / service. Determine the element(s) of operations management that must be reevaluated. I once purchased a hoover board from an online store and soon customers of that particular product raised complaints that the product was defective i.e. it exploded when being charged. Out of curiosity, I decided to charge mine and yes it did explode. To reduce the chances of defective products, a product should undergo rigorous development to ensure mistakes are identified and rectified....