Logix Federal Credit Union Covid-19 Crisis CPMGT/300: Project Management

Call Center Remote Access Overview It is essential that Logix Federal Credit Union remain operational during this time of unprecedented government mandated shut down. The Call Center is an essential function for the companys successful operation. Customer service is a key core value for Logix and it is the goal of the companys executive team to ensure that all Logix customers have full access to their assets at all times. During this time of crisis, a decision has been made to allow all Call Center workers to work from their homes or designated remote location. Logix has made a large capital investment to ensure that this project can be accomplished, and it will take a companywide collaborative...