CMGT 583 Measuring IT Value Paper
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Metrics Effectiveness and Efficiency of IS and IT.
Performance indicators where used before and after the creation of computers and computer networks. Key performance indicator or benchmarking metrics for business drivers are used by companies on a constant base to improve the value of the organization. Metrics for Information Technology are should come as no surprise. Two main metrics are efficiency Information Technology metrics that measure the Information Technology performance of the system, the speed, the availability, and the through puts. The other metrics known as the effectiveness Information Technology metrics that measure the how Information Technology impacts the activities, business process of items such as conversion rates, customer satisfaction, and sell-through...