CIS 500 Discussions Week 8

"Business Intelligence" Please respond to the following:

From the e-Activity, determine the strategic advantages and disadvantages of using Customer Relations Management (CRM), services provided by vendors, such as , with regard to analytics and forecasting, infrastructure maintenance, data mining, and availability for a business that cannot implement its own CRM system.

Businesses that employ CRM, Supply Chain Management (SCM), and Enterprise Resource Planning (ERP) for better decision making have a competitive advantage over businesses that do not. Assume that you are CTO of a large retail company that doesn't use these tools. As part of the company's IT strategic plans, the CEO would like to implement them. Suggest to the CEO how...