WEEK 2 DISCUSSION 1 Choose two models of organizational performance and compare and contrast them by evaluating their differences and similarities. The value chain model and the service profit chain are two models of organizational behavior. Both the value chain and the service profit chain evaluate customer satisfaction and services. But the difference between the two chain models is the service profit chain is used mainly for the service industry while the value chain model can be used for a vast area and not restricted to the service industry. From the first e-Activity, suggest ways performance measurements might be used by a company or an organization to evaluate its customer satisfaction. Evaluating performance can show organizations where improvements are needed. Evaluation of...