Chapter 12 Study

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Chapter 12 Study Questions:

  1. What are four classifications of consumer products? In addition, give an example of a product you would find in each classification. Explain how each would be marketed.

  2. In classifying consumer services, identify five factors that marketers should consider. Characteristics of services are: intangible, inseparable from the service providers, perishable, cannot be standardized, buyers play important roles in the creation and distribution of services, and wide variations in service standards.
  3. What are the differences between business to consumer products (B2C) and business to business products (B2B)? Describe a product that could be used in both categories. Consumer (B2C) products are products destined for use by ultimate...

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