Change Management

A STUDY ON

CHANGE

MANAGEMENT; RESISTANCE TO CHANGE MANAGEMENT;

AND TO

OVERCOME RESISTANCE TO CHANGE.

INDEX

1. INTRODUCTION TO CHANGE 2

a. CONCEPT OF ORGANIZATIONAL CHANGE 2

b. FORCES FOR CHANGE 3

1. CHANGE MANAGEMENT 5

a. PROGRESS THROUGH CHANGE MANAGEMENT 6

b. LEVELS OF CHANGE 7

c. TYPES OF CHANGE 8

d. STEPS IN MANAGING CHANGE 9

e. COMMON FACTORS TO SUCCESFUL CHANGE MANAGEMENT 10

1. RESISTANCE TO CHANGE 11

a. CAUSES OF RESISTANCE 11

b. SYMPTOMS OF RESISTANCE 13

c. BENEFITS OF RESITANCE 14

1. OVERCOMING RESISTENCE TO CHANGE 15

2. APPROACHES TO MANAGING CHANGE 18

a. HARRIS'S FIVE-PHASE MODEL 18

b. LEWIN'S THREE-STEP CHANGE MODEL 19

c. KOTTER'S EIGHT-STEP PLAN 20

1. CASE STUDY 22

2. BIBLIOGRAPHY 24

3. CHANGE

'Change is the law of nature'. Nothing is permanent except change....