**A+ Tutorial!

Case study chapter 6

1. Using transactional analysis, describe the implied nature of the interaction between Mr. Perez and Mr. Knight. What do you believe has led to these crossed transactions?

2. Using the terms assertive, passive, and aggressive, describe the implied behaviors of Mr. Knight and Mr. Perez in their interactions.

3. What conflict management style is being exhibited in this case?

4. How was the conflict resolved between Mr. Knight and Mr. Perez? How would you have resolved the conflict between Mr. Knight and Mr. Perez?

5. What role does perception (Chapter 2), attitudes, and values (Chapter 3) play in this case?

6. How might active listening (Chapter 5) have assisted Mr. Knight and Mr. Perez in understanding each others' positions?

7. How is Mr. Knight, as Chair of the Board of Nike, bypassing the traditional chain of command (Chapter 6) at Nike?