Organizational Systems and Quality Leadership SAT Task 2 Western Governors University

Organizational Systems and Quality Leadership SAT Task 2 A. Root Cause Analysis According to Ogrinc and Huber (2016), a root cause analysis (RCA) is the process taken on by a group of five or so people that gathers together for the purpose of analyzing a situation where an error has occurred during the care of a patient. This group should include staff from different areas and levels of management in the organization in order to bring their own level of knowledge and expertise to the analysis. This team attempts to understand what happened, why it happened, and prevent the same type of error from happening again by putting preventative systems in place. In addition, they want to know if the...