C158 Task One Patient-Centered Care Western Governors University Patient-Centered Care Healthcare today is driven by patient outcomes and experiences. The industry has become highly patient-centered across the diverse entities. The new focus effects not only nursing staff but all disciplines who provide services to patients. Hospital consumers grading of healthcare systems and providers has created a spotlight on providing patient-focused management of the business practice and regulatory requirements. Business Practices Recently, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores have had a robust impact on business practices, regulatory requirements, and reimbursement within healthcare organizations (Roussel, 2016). Medicare and Medicaid will only...