Organizational Systems & Quality Leadership C 489 SAT Task 2

A. Root Cause Analysis The Root Cause Analysis (RCA) is a process designed to investigate and categorize the actual causes of adverse or negative events with safety, health, environmental, quality, reliability, and production impacts. RCAs are used in many industries, from manufacturing to finance to healthcare. It is essentially a tool designed to help identify not only what and how an event occurred, but also why it happened, with the ultimate goal being ensuring such an event does not occur again. Understanding why an event occurred is a necessary and vital step in developing effective recommendations (Root Cause Analysis for Beginners, n.d.).

A1: RCA Steps There are six commonly accepted steps of a Root Cause...