Week 2Analysis Report

BUSN460 Senior Project

This analysis identifies six issues with their respective solutions for the CanGo Company. The issues are listed below one through six and the solutions recommended also include the explanation of the how and why they should be carried out.

Customer Care Service Process Flow Charts Issue and Recommendation Number One

Issue number one identifies the need for better overall customer service satisfaction and a predicable and efficient manner that CanGo can use to carry out this service. The recommended solution would use a customer service process flow chart that would improve overall efficiency and expectation satisfaction. A starting point would be taking Debbie's notes and place them in a flow chart to show the employee exactly the...