Conflicted Communication: Resolving the Inevitable

Kerry Vault

BUS610: Organizational Behavior

Professor Yamil Guevara

Ashford University

April 27, 2015

Conflict is considered to be a natural occurrence during communication, though most people are unable to deal with conflict in a constructive manner. Since there will inevitably be conflicting points of views, and more often than not those conflicting views may be involved with high running emotions, the necessity and ability to resolve conflict is an important part of communication. There are various ways to approach the resolution of conflict, and it is important for the management of a company to know the difference between functional and dysfunctional conflict. Functional conflict, otherwise known as constructive conflict,...