Hardware Store Case Analysis

I agree with Fred's decision to use a thrid party vendor to conduct the training for the hardware store. Training activities need to be aligned with the organization's strategy to be effective (Blanchard & Thacker, 2010). Persons of leadership should determine the strategy but they should not rule out the input that could be beneficial from lower level employees. The management team met and discussed its strategic response and determined that the hardware store would focus on particular items and make personalized service the cornerstone of its effort (Blanchard & Thacker, 2010). Now that the target training areas are identified you can determine who will be doing the training and using what strategy. Fred decided to use an outsourcing strategy. This...