Bus 630 Managerial Accounting Week 5

Assignment 5 Week 5

BUS630

Managerial Accounting

Fedex Strategy is stated as, " FedEx Services provides a convenient single point of access for many customer support functions, such as marketing, sales and automation"(Fedex, 2005).

Form 10-K which states, " We are pursuing a number of initiatives to continue to enhance the FedEx customer experience, including improving the capabilities of our sales professionals. For instance, through our FedEx OneCall program, we assign a single customer service agent to handle virtually all issues of a customer's account"(Fedex, 2005). Examples of operational excellence by Fedex in the article they state, "FedEx Express invented express distribution in 1973 and remains the industry leader, providing rapid, reliable,...