Quality Improvement Plan BUS 445: Total Quality Management Throughout the market, no matter domestic or international, a firm has one thing on their mind when it comes to their process, and that is quality. Consumers are a fickle breed and can decide at any minute not to continue to purchase a particular product or support a firm based on the degradation of quality. The best way for a firm to prevent this from happening to them is through the development of quality improvement plans. This document will present a proposal for a quality improvement plan, the justification for such a program, and an implementation strategy for a service department that currently has a rate of 7% in the customer complaint category. In addition to the proposed plan, this paper will show strategies to...