BUS 430 ch 3 quiz
in Business (Education) by neel
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? Question 1
3 out of 3 points
When Bill Gates stated that "Microsoft is always two years away from failure," he was emphasizing the importance of
Answer
Selected Answer:
innovation and learning
Correct Answer:
innovation and learning
? Question 2
3 out of 3 points
Value chain measures would generally be less valuable to
Answer
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top management
Correct Answer:
top management
? Question 3
3 out of 3 points
In choosing performance measures, an organization might consider all of the following criteria except
Answer
Selected Answer:
Is the measure based on behavioral performance?
Correct Answer:
Is the measure based on behavioral performance?
? Question 4
3 out of 3 points
The service-profit chain model...
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Published On:
06/09/2015
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