BUS 340 Business Communications Abstract I have observed our high attrition rate and want to speak to a few ideas I have come up with. These ideas will definitely help us turn this costly trend around. The training classes are way too expensive. These ideas will help us save money as well as retain our best agents. These ideas will assist in setting the company up for financial successes in the near future. If these steps are taken I believe we will also produce better phone agents. Enhancing agent experience will do wonders for the company. It is time for a change in company processes to improve our agents and build higher profits. Introduction I have been tasked with writing a proposal for processes to change within the company I currently work for. Currently I am a Team...